Big Bus Tours: London

BEWARE! There was a parody disaster movie called “Big Bus,” but unfortunately, our experience was NOT a comedy. Too bad negative stars isn't an option... Big Bus continued to book tours when London was gridlocked and more than one of their buses were out of service. They "activated" our online purchase at what turned out to be a non-working bus at St. Pancras - in retrospect this smacks of bad faith. After wasting an hour (personnel walking us to alternate pickup locations while still selling tickets - again felt like bad faith) completely unable to get near a bus, we ended up taking the tube to other stops to try and "hop on;" unfortunately all were packed with no room to get on. After wasting yet more time we ended up taking the tube and were never able to use the service we paid for, yet afterwards, they keep claiming NON-REFUNDABLE. I'm filing a dispute with my credit card company, and contacting various UK and London authorities. Also notable were other buses (e.g. Toots) were not over-capacity, and even seemed to have room on their open upper decks.

I loved the Big Bus Tour. Such an easy way to see the best of London's sights

I am sitting currently on one of their busses and I am sincerely regretting going with this company. I am have been freezing for over 3 hours on this bus and still have not gotten to what I wanted to see. Not just are the busses very slow but they are also not heated which my 63 year old mother did not tolerate very well. I cannot believe how bad of a service this company has done so far. I wanted to see the London Eye and they have not gotten me there in time to see it during day light and good weather. I had asked the ground personnel which buss to take and they got me one wrong one. I am utterly disappointed!!!!